Frequently Asked Questions
How long until I receive my order?
Each item is made-to-order, so plan for 4-5 business days for processing and creation time before shipping confirmation is sent. Please expect to wait 2 weeks from order date to receive your product. Shipping times will vary depending on where your item is shipping to from the U.S.
Can I return or exchange items?
I do not accept returns or exchanges with the exception of items that arrived defective. If you receive a defective item, email me within 7 days of delivery and we can discuss a possible credit to your account.
Do you make custom items?
Yes! I do color variations and size adjustments of existing items for a small additional fee.
Custom commissions are possible at times for a fee covering the design process along with the creation process. Reach out to me about this using the form below or emailing directly at hello@chiquitalilita.com